Refund policy

We stand behind the quality of what we sell. Here's how refunds and replacements work.

What's covered
We'll offer a full refund or a free replacement if:
- Your item arrives damaged or defective
- You received the wrong item
- Your item doesn't match its description in a material way
- Your order never arrives, or tracking stops updating in transit

This does not cover change-of-mind returns - please review product details, images, and specifications carefully before ordering.

Time window
Report any of the issues above within 45 days of your order shipping. Include your order number and photos of the issue (for damaged, defective, or wrong items) when you contact us.

How to start a claim
Contact us with your order number, the issue, and photos if applicable. We'll confirm next steps - typically a replacement shipment or a refund to your original payment method, without needing to ship anything back to us.

Refund timing
Approved refunds are processed to your original payment method within 5-10 business days.

Order cancellation
If your order hasn't shipped yet, you can request a cancellation for a full refund. Once an order has shipped, it falls under the coverage above.